Product Guarantee &
Refund Policy

1. Order Confirmation and Activation

Once an order has been correctly delivered and activated, it is generally final because the digital access credentials have been issued and cannot be returned or resold. This does not limit any refund right that cannot legally be excluded.

2. Undelivered Orders

If we accept payment but cannot deliver or activate the purchased plan, you may choose a replacement where available or a full refund. Contact us with your order details so we can verify the transaction.

3. Incorrect Product or Inactive Access

If you receive the wrong plan, duration, or device allowance—or the provided access cannot be activated—contact us within 48 hours of purchase. After verification, we will correct or replace the access. If we cannot do so within a reasonable time, the order may qualify for a refund.

4. Product Issues and Technical Support

Please contact support before requesting a refund. Include the order reference, device and application used, a description of the issue, and any useful error message or screenshot. We will provide reasonable setup and troubleshooting assistance. A verified service failure that our team cannot resolve may qualify for a replacement, time extension, partial refund, or full refund depending on the circumstances and applicable law.

5. Free Trial

Eligible new customers can request a free 24-hour trial before ordering. The trial is intended to test compatibility and service quality and ends automatically without charge. Requesting a trial is strongly recommended but does not remove rights provided by law.

6. Situations Generally Not Eligible

• A change of mind after correct activation or a request based only on personal content preference.
• Problems caused by unsupported hardware or applications, insufficient internet speed, local network configuration, VPN use, or third-party outages.
• Temporary maintenance or brief interruptions that are resolved within a reasonable time.
• Access suspended or terminated for account sharing, resale, misuse, chargeback abuse, fraud, or another material violation of our Terms.

7. Refund Processing

Approved refunds are returned to the original payment method where possible. Processing normally takes 5–10 business days after approval, but financial institutions may take longer. For cryptocurrency or another nonstandard payment method, the refund method and amount may depend on the processor and the USD value recorded for the original transaction.

8. Subscription Cancellation

If a plan does not automatically renew, no cancellation is needed; access ends when the paid term expires. If automatic renewal is offered and enabled at checkout, you may cancel future renewal before the next billing date. Cancellation does not automatically create a refund for the current activated term.

9. Requesting Help or a Refund

Email support@ravunoza4k.com, use our support page, or message us on WhatsApp. Include the purchaser name, order date, plan, payment reference, and a clear description of the issue. Do not send complete card numbers, passwords, or other sensitive credentials.